We offer a 100% money back guarantee on all products that defective or damaged. Just let us know and will provide a return address and replacement or refund as preferred. Our return policy time frame is 30 days from when an order arrives at your address. Customers will be responsible for paying return shipping costs. Please feel free to contact us about returns at support@oscarexports.com If you are not satisfied with your order - please contact our support and we will do our best to help you